Shipping policy

SHIPPING POLICY
Last updated: October 21, 2026

Thank you for shopping with NICHOIR. This policy explains how we ship your order and what to expect after you buy.

Order processing. Ready-to-ship orders are dispatched within 5 to 10 working days of payment (Monday to Friday, excluding bank holidays). Orders placed after noon, at weekends or on holidays begin processing on the next working day. Bespoke orders are produced after we confirm your measurements in writing, and we give you an estimated production time before we begin.

Delivery. We deliver by tracked service. Available methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order is dispatched. They can be affected by carrier delays, weather or other events outside our control.

Shipping costs. Shipping charges, where they apply, are shown at checkout before you pay.

Order tracking. Once your order is dispatched, we email you a confirmation with a tracking number and link. Tracking can take a little time to update.

Delivery area. We currently deliver within the United Kingdom through our online store. For orders from other countries, please email [your email] before ordering. Import VAT, customs duties, brokerage and carrier handling fees in the destination country are the buyer’s responsibility and are not included in our prices.

Address accuracy. Please check your delivery address at checkout, and contact us as soon as possible if you need to correct it. If a parcel is returned to us because of an incorrect or incomplete address, or because it was refused or not collected, we’ll contact you to arrange re-delivery at your cost.

Lost, damaged or delayed parcels. If your order arrives damaged, or doesn’t arrive, please contact us at [your email] and we will help you work with the carrier. For damaged parcels, please send photos of the packaging and the item within 48 hours.

Order changes and cancellations. Contact us as soon as possible if you need to change or cancel an order. We may be able to accommodate changes before your order is dispatched, but once it’s in transit we can’t modify it. Cancellations and refunds are handled under our Refund and Return Policy.