Refund policy
REFUND AND RETURN POLICY
Last updated: October 21, 2026
Returns. If you are a consumer in the United Kingdom, you may cancel your order and return ready-to-ship items within 14 days after the day you receive them. Please contact us at info@nichoiratelier.com to tell us, then send the item back within 14 days of telling us. You are responsible for arranging and paying for return shipping, and we recommend a tracked service, as the parcel remains your responsibility until it reaches us.
Condition. Items must be returned in the same condition you received them: unworn, unwashed, undamaged and unaltered, with all tags and in their original packaging. Items returned worn, washed, damaged, altered or otherwise not as delivered will not be refunded, or the refund will be reduced to reflect the loss in value.
How to start a return. Contact us before returning an item. If your return is approved, we will give you instructions on where to send it. Items sent back without first contacting us will not be accepted.
Bespoke orders. Bespoke pieces are made to your measurements and agreed requirements, which we confirm with you in writing before production begins. Because they are made specially for you, bespoke orders cannot be cancelled, returned, exchanged or refunded once production has begun. You may cancel for a full refund before production begins, so please tell us as soon as possible. Please measure carefully, as the measurements you give us are the ones we use.
Faulty, damaged or incorrect items. Please inspect your order when it arrives. If an item is faulty, damaged, not as described, or not the item you ordered, contact us within [14] days with your order number and clear photos. We will arrange a repair, replacement or refund, and we will cover the return postage. For bespoke items, this includes items not made to the measurements and details we confirmed.
Refunds. Once we receive and check your returned item, we will let you know whether the refund is approved. If approved, we refund the item price and the cost of standard delivery, if you paid for delivery, to your original payment method within 14 days of receiving the item back. Your bank or payment provider may need extra time to show the refund. If you don’t see it after a reasonable time, contact us.
Order cancellation by us. In rare cases, where an order cannot go ahead as planned (for example, a stock or production issue, a pricing error or a payment problem), we may cancel it. We will contact you promptly and refund you in full.
Contact. To cancel an order, start a return, ask about an exchange or report a problem, email info@nichoiratelier.com